Are you insured?
We're fully insured as a UK cleaning business.
What payment methods do you accept?
We accept bank transfer and card payments. Due to COVID-19 we have stopped taking cash payments. This may change in the near future due to recent Government guidelines.
If I choose a regular service, will I keep the same cleaner?
We will always try to provide the same cleaner to a client for consistency with regular cleans. If this isn't possible we will inform you. All of our cleaners are checked, fully trained and competent. Whoever cleans for you, you're guaranteed to receive a gold star service from us. We are very selective in our recruitment process to ensure the best service for you.
What do you mean by Eco Sparkle?
We make things sparkly clean using eco friendly products. We appreciate rural areas in Norfolk have sewerage and waste disposal issues, so we use products that limit any damage for your home system. We know through experience of how sensitive septic tanks and sewerage systems can be, with limitations in what you can dispose of including chemicals. We use products with natural ingredients for this very reason. We're not a fan of chemicals due to danger to animals and the environment. We believe your home should be cleaned using the finest natural products. By using natural products, you can also be assured that no damage will occur to your surfaces or furniture.
Do Eco Friendly products thoroughly cleanse my home?
Absolutely! They're safer and kinder, there really is no excuse for not switching from nasty chemicals in 2021. We have made our decision based on scientific research and years of experience.
Do I need to be home when you're cleaning?
No. You can be if you wish to but if you're working we will need a key collected by us or left with a neighbour for access.
Do you have everything or do I need to leave my cleaning stuff?
We provide all of the equipment we need to clean your home. We do need access to hot/cold running water and electricity.
What hours do you work?
We work 7 days a week. Our working hours are 8:30am - 6pm Mon - Fri. 9am - 5pm Sat. 10am - 5pm Sunday.